How to Contact DraftKings | Customer Service

There are a ton of different ways to reach out to DraftKings if you ever have an issue. Their customer service department has an extremely good reputation, and they handle all sorts of issues. It's clear that DraftKings knows just how important their customers are to business, so they do a good job at keeping customers happy.  They offer support from 6am to midnight every day of the week.

 

DraftKings Customer Service

 

 


Contact Form

The easiest way to get in touch with DraftKings is to fill out their contact form. It's very straightforward: just choose a topic then leave your email, subject and message. A representative will respond in a reasonable amount of time (usually quickly)


Email

You can also reach out to support@draftkings.com. Just send them a brief email about the question/issue you have and a representative will respond by email.


Mail

Not sure why you would want to send a letter when you have the other options, but in case you do here are the two addresses:

US Office
225 Franklin St.
26th Floor
Boston, MA 02110

 
UK Office
15 Ingestre Place
Soho
London
W1F OJH
Box #: Suite 265


 

Most Common Questions Asked

Can I Increase My Deposit Limit?
A lot of people want to deposit more money upfront when they initially sign up for DraftKings. DraftKings allows for this, but looks for a little extra information to verify your residency. They need a photocopy of your license/state id, utilities bill that was paid in last 60 days and your DraftKings Username
What is the Withdrawal Policy?
DraftKings has a great withdrawal policy, they give you money back on the exact form of payment you used when you signed up. That means if you signed up with a gift card, your refund will be credited to that gift card. It also means that if you used PayPal to sign up you will be credited that balance to PayPal, but a standard processing fee will be applied on Paypal's end. Refunds usually happen in a very short period of time, making the process seamless.

 

 

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